Optimising Built Environment with Smart Integrated Workplace Management Systems

Lau Yeng Lei

Marketing Manager, Smart Utility & IoT, Urban Solutions, ST Engineering

Through an array of smart solutions integrated with IT and OT systems, Integrated Workplace Management Systems (IWMS) can help organisations optimise operational efficiencies by unlocking new ways to manage resources more efficiently and seamlessly across business functions, while making the built environment more sustainable and resilient.

COVID-19 has created an entirely new paradigm for building owners and operators. With the shift to remote working, touchless entry and social distancing, our interactions within and around our built environments have changed. Coupled with the global focus on sustainability, organisations need to have the agility to activate, scale and optimise operations and resources to cope with rapidly changing dynamics.

What estates and businesses need is an open and versatile Integrated Workplace Management System (IWMS) that integrates and optimises every aspect of the built environment with an end-to-end workflow solution that synergises services across normally disparate building infrastructures for tangible business benefits.

Enabling Sustainability Goals

IWMS enables various use cases and applications by leveraging technology such as artificial intelligence, analytics and cloud computing to optimise operational efficiency and resource management. The seamless integration of IWMS with building management and business systems provides insights that enable companies to engineer desired sustainability outcomes that range from waste and carbon footprint reduction, a greener supply chain to increased resource productivity and energy efficiency.

Unlocking Process Efficiencies

Through innovative technologies, smart sensors and a common platform, data can be constantly collected to provide round-the-clock monitoring of key performance metrics against targets. This can include monitoring of utility consumption, space utilisation and availability of infrastructure services. Besides offering enhanced situational awareness through a comprehensive dashboard overview of the performance status of facilities and building resources, it also enables sustainability reporting and management.

In addition, the IWMS helps to identify and mitigate issues such as unplanned downtime of facilities, as well as cost and time inefficiencies so that processes can be continuously improved as the need arises. It also provides the flexibility to quickly scale operations and resources according to changing workplace dynamics.

This fluidity is especially important when it comes to managing compliance issues such as changing COVID-19 operating procedures or other regulations. IWMS ensures compliance with key performance indicators and service level agreements. It tracks updates, documents processes, and makes detailed measurements so that managers can keep abreast of the health, safety, security, sustainability and maintenance requirements of businesses, buildings, estates and cities.

Achieving Cost Optimisation

IWMS automates and digitalises as many business operations as possible. The system standardises, simplifies and rationalises platforms, applications and processes to enhance delivery of quality services. By using less space and resources, and selecting the best pricing and terms for business purchases, more effective and efficient operational and utility management and cost savings can be achieved.

Creating Revenue Opportunities

With IWMS, analytics beyond conventional business intelligence can be utilised to enhance customer retention, marketing responses and building asset management, to potentially provide better returns for organisations. Data from various sources can be easily aggregated and analysed to offer valuable insights to capture new business opportunities.

Introducing the AGILTM Smart City Operating System

ST Engineering’s AGIL Smart City Operating System (Smart City OS) is a highly scalable, data-driven IWMS that is designed to connect the dots between the built environment’s infrastructure and user experience. It offers seamless workflow and resource optimisation to drive greater synergies, operational efficiencies and cost-effectiveness while ensuring sustainability and resilience to urbanisation and pandemic challenges.

Simplified Overview of AGIL Smart City OS Architecture

The Smart City OS integrates disparate OT and IT systems within a building or estate to allow operators, developers and owners to digitalise and automate estate and building operations. It collects, analyses and refines key asset and performance data from infrastructure systems to enable them to predict and pre-empt incidents as well as optimise process flows, workforce deployment and resource consumption. The Smart City OS helps developers or estate owners better align with their business goals and reduce costs, while helping businesses increase revenue yield and improve user experiences.

Starting on the IWMS Journey

Besides due diligence and costs, organisations should source for a solutions provider with the right solution offerings and expertise to meet your specific business case as well as current and future operational requirements.

ST Engineering has the experience of deploying integrated holistic systems globally, supporting organisations of different sizes and scales with smart infrastructure solutions. We know the importance of having a robust and versatile platform to optimise overall management that drives operational efficiency and cost-effectiveness, to achieve business and operational goals.

We can help you map out an implementation plan for a comprehensive IWMS that better reflects your stakeholder priorities and make your built environment more sustainable and resilient against changes and disruptions.

Contact us

Recommended for you